A Sales Rep at Rest In mid-January of this year, I did something I hadn’t done in nearly a year: I worked out at a gym. No, it’s not newsworthy or even Twitter-worthy. No, I didn’t take any “before” pictures (it’s not that bad). Still, if I was still on that useless time-suck Facebook, I […]
The Sales Challenge Blog
Feb. 12: For Love of the Sale
For Love of the Sale Do you love what you do? When I was 18 years old my older brother, Andy, gave me some great advice during my freshman year at the University of Massachusetts/Amherst. He said, “Find something you love to do and choose that as your career path.” 40 years later, my love […]
Feb. 5: Follow Up
A One Question Survey Follows This Blog Consumers are no strangers to the post-service survey. An email arrives after the fact requesting a few minutes of your time to answer a few “scale of 1-5”-type questions about how things went. While a good idea, I always have the feeling that no one is paying attention […]
Jan. 29: Sizing You Up
Sizing You Up A few Sundays ago, my wife and I went to a small Home Show south of Boston. We met with roofers and landscapers and talked about the work that we have budgeted for 2019. On the way home, Allison made an observation about my interaction with the salespeople at the different booths. […]
Jan. 22: Losing Terrence
Losing Terrence While sitting and waiting (and waiting and waiting and waiting) for my car’s oil to be changed, the service manager came out to deliver some bad news: Terrence was gone. Somewhere in the archives of these blogs, you will find two previous submissions regarding the value of this one particular employee. Over the […]
