I was 21 years old and just out of college. Two weeks after graduation, just before my flight out to Chicago for one week of sales training, I got a call from my older brother. He gave me this advice: "Don't drink at the company-sponsored dinners." Andy warned me that executives watch how the new
I love my job. I bound out of bed every morning and often times find that I've been at my desk for several hours tinkering with content or presentations or a blog or an article or a book and look up to find that I have neither eaten nor participated in any kind of personal hygiene. Sorry about that
My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better place for Farquharson sarcasm, she tells me). Madi says this new job has given her a new appreciation
A rare event occurred last week. A PR agency in New York promised to set up an appointment with an executive regarding the book I wrote … and then did. She followed up. She did what she said she would do. She actually did. And the crowd went wild. It sounds like such a simple thing and, well, it is!
I woke up on a Sunday morning recently to a strange text message, written at 12:14 a.m. It was from a former customer of mine. The person wrote that they were going through their contact list and thinning out/deleting old names. When s/he came across mine, strong feelings arose and the result was
You: Hey, Bill, how’s business since you went back on your own last fall? Me: A lot better than I thought, actually. I had six months’ worth of cash put aside and … You: I’d heard that’s what you are supposed to do. It’s hard for me, though, and I just haven’t been able to to it. Do you have a lot