Good morning! Let me start off by saying that the overwhelming majority of work that comes out of your plant is outstanding. The work is done accurately and quickly and the clients are satisfied. But…every once in a while, the Production Gremlins take over. Without reading another word, you
Good morning! If you are a long-time recipient of these sales tips, you already know what I'm going to say today. I've been talking about this subject for years and every year, I'm right. I even started talking to you about it earlier this summer. But, for the rest of you… Today, September 4, is
I was 21 years old and just out of college. Two weeks after graduation, just before my flight out to Chicago for one week of sales training, I got a call from my older brother. He gave me this advice: "Don't drink at the company-sponsored dinners." Andy warned me that executives watch how the new
I love my job. I bound out of bed every morning and often times find that I've been at my desk for several hours tinkering with content or presentations or a blog or an article or a book and look up to find that I have neither eaten nor participated in any kind of personal hygiene. Sorry about that
Good morning! Of all the things that I do in this crazy job that I've created, it's the one on one coaching that I love the best. This is most true when I'm working with new salespeople. What an opportunity this gives me! It's as if I have a DeLorean and I can ramp it up to 88 mph, go back in time,
My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better place for Farquharson sarcasm, she tells me). Madi says this new job has given her a new appreciation
A rare event occurred last week. A PR agency in New York promised to set up an appointment with an executive regarding the book I wrote … and then did. She followed up. She did what she said she would do. She actually did. And the crowd went wild. It sounds like such a simple thing and, well, it is!
Good morning! Vacation (va-ca-shun). Noun. To not work for a while. To shut down and reintroduce yourself to family members known as “children” in places like DisneyWorld (see also “Moneysuck”). 20 years ago, if you had told me I'd be doing a sales tip called, "How to go on vacation" I’d laugh in