My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better place for Farquharson sarcasm, she tells me). Madi says this new job has given her a new appreciation
A rare event occurred last week. A PR agency in New York promised to set up an appointment with an executive regarding the book I wrote … and then did. She followed up. She did what she said she would do. She actually did. And the crowd went wild. It sounds like such a simple thing and, well, it is!
Good morning! Vacation (va-ca-shun). Noun. To not work for a while. To shut down and reintroduce yourself to family members known as “children” in places like DisneyWorld (see also “Moneysuck”). 20 years ago, if you had told me I'd be doing a sales tip called, "How to go on vacation" I’d laugh in
I woke up on a Sunday morning recently to a strange text message, written at 12:14 a.m. It was from a former customer of mine. The person wrote that they were going through their contact list and thinning out/deleting old names. When s/he came across mine, strong feelings arose and the result was
Good morning! Quick question. Without overthinking it, give me a yes or no: Do you think you are a better-than-average salesperson? It's a well-worn statement that most people believe themselves to be smarter than the average person. A recent Wall Street Journal weekend edition article did a
Good morning! Over the years of doing what I do, there have been several topics that pop up in conversation again and again. For example, "Where do I find a good sales rep?" But there is another one quickly racing to the top and fighting for the number one spot: "No one answers the phone
You: Hey, Bill, how’s business since you went back on your own last fall? Me: A lot better than I thought, actually. I had six months’ worth of cash put aside and … You: I’d heard that’s what you are supposed to do. It’s hard for me, though, and I just haven’t been able to to it. Do you have a lot
Good morning! It came like clockwork. Every Friday an envelope would arrive addressed to me and written in familiar handwriting. It was from my mom. Inside could be everything from a comic strip to an article, carefully cut out and lovingly mailed. We used to tease mom and dad about this habit and